Common problems
- Wrong email or password
- 2FA token mismatch (device time out of sync)
- Browser cache/cookies interfering
- Account locked after multiple failed attempts
Quick fixes
- Clear your browser cache and try a private/incognito window
- Disable extensions (adblockers/privacy tools) that alter pages
- Ensure your device clock is accurate (important for TOTP apps)
- Try a different browser (Chrome/Edge/Brave recommended)
Reset password & official support
If you need to reset your password or recover access, use NDAX’s official support & recovery flows to avoid scams. Visit NDAX Support for step-by-step help.
Security note: NDAX support channels and articles explain verified recovery flows — follow those pages rather than links in untrusted emails.